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Be-Our-Guest-Perfecting-Institute
Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)
by: The Disney Institute
publisher: Disney Editions, published: 2011-11-08
ASIN: 1423145844
sales rank: 5386
price: $9.04 (new), $3.89 (used)
Description
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.
Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years.

36-Hour-Day-Alzheimer-Disease-Dementias-ebook
The 36-Hour Day: A Family Guide to Caring for People Who Have Alzheimer Disease, Other Dementias, and Memory Loss (A Johns Hopkins Press Health Book)
by: Nancy L. Mace
publisher: Johns Hopkins University Press, published: 2017-04-23
ASIN: B06XX2JRJ7
sales rank: 21580
Description

Through five editions, The 36-Hour Day has been an essential resource for families who love and care for people with Alzheimer disease. Whether a person has Alzheimer disease or another form of dementia, he or she will face a host of problems. The 36-Hour Day will help family members and caregivers address these challenges and simultaneously cope with their own emotions and needs.

Featuring useful takeaway messages and informed by recent research into the causes of and the search for therapies to prevent or cure dementia, this edition includes new information on

• devices to make life simpler and safer for people who have dementia• strategies for delaying behavioral and neuropsychiatric symptoms• changes in Medicare and other health care insurance laws• palliative care, hospice care, durable power of attorney, and guardianship• dementia due to traumatic brain injury• choosing a residential care facility• support groups for caregivers, friends, and family members

The central idea underlying the book—that much can be done to improve the lives of people with dementia and of those caring for them—remains the same. The 36-Hour Day is the definitive dementia care guide.


Rick-Steves-Italy-2018
Rick Steves Italy 2018
by: Rick Steves
publisher: Rick Steves, published: 2017-11-28
ASIN: 163121666X
sales rank: 313
price: $14.00 (new), $17.18 (used)
Description
From the Mediterranean to the Alps, from fine art to fine pasta: with Rick Steves on your side, Italy can be yours!

Inside Rick Steves Italy 2018 you'll find:


Comprehensive coverage for planning a multi-week trip to Italy
Rick's strategic advice on how to get the most out of your time and money, with rankings of his must-see favorites
Top sights and hidden gems, from the Colosseum and Michelangelo's David to corner trattorias and that perfect scoop of gelato
How to connect with local culture: Savor a delicious plate of cacio e pepe, discover the relaxed rhythms of sunny Cinque Terre, or chat with fans about the latest soccer match (calico, to locals)
Beat the crowds, skip the lines, and avoid tourist traps with Rick's candid, humorous insight
The best places to eat, sleep, and experience la dolce far niente
Self-guided walking tours of lively neighborhoods and museums
Vital trip-planning tools, like how to link destinations, build your itinerary, and get from place to place
Detailed maps, including a fold-out map for exploring on the go
Useful resources including a packing list, Italian phrasebook, a historical overview, and recommended reading
Over 1,000 bible-thin pages include everything worth seeing without weighing you down
Annually updated information on Venice, Padua, The Dolomites, Lake Country, Milan, Italian Riviera, Florence, Pisa, Lucca, Hill Towns of Central Italy, Siena, Tuscany, Rome, Naples, Pompeii, Capri, the Amalfi Coast, and much more

Make the most of every day and every dollar with Rick Steves Italy 2018.

Planning a one- to two-week trip? Check out Rick Steves Best of Italy. Spending a week or less in a city? Try Rick Steves Pocket Guides to Florence, Rome, Venice, and the Cinque Terre.


Alltrade-648626-Front-Service-Tool
Alltrade 648626 Kit 3 Front End Service Tool Set
publisher: Alltrade Tools
ASIN: B000GKIDK8
sales rank: 133956
price: $88.36 (new)
Description
For Automotive Front End Work Including Changing Tie Rod Ends, Ball Joints Steering Linkages And Steering Boxes. Pullers Designed To Permit Part Reuse Versus ¡§Pickle-Fork Type Tools That May Damage Parts. Kit Contains Tie Rod End Pullers, Pitman Arm Pull, Ball Joint Remover And Tie Rod End Lifter. Storage Case Completed With Laminated Instruction Sheets With Photos

Rick-Steves-Paris-2018
Rick Steves Paris 2018
by: Rick Steves
publisher: Rick Steves, published: 2017-11-21
ASIN: 1631216678
sales rank: 421
price: $12.59 (new), $14.24 (used)
Description
You can count on Rick Steves to tell you what you really need to know when traveling in the City of Light-Paris.With the self-guided tours in this book, you'll explore the grand Champs-Elysées, the eye-popping Eiffel Tower, and the radiant cathedral of Notre-Dame. Learn how to save money and avoid the lines at the Louvre and Orsay Museums. Enjoy the ambience of Parisian neighborhoods, and take a day trip to the glittering palace of Versailles, or to the Champagne-soaked city of Reims. Then grab a café crème at a sidewalk café and listen to the hum of the city. You'll see why Paris remains at the heart of global culture.Rick's candid, humorous advice will guide you to good-value hotels and restaurants in delightful neighborhoods. You'll learn how to navigate the Paris Métro, and which sights are worth your time and money. More than just reviews and directions, a Rick Steves guidebook is a tour guide in your pocket.

Smoke-Gets-Your-Eyes-Crematory-ebook
Smoke Gets in Your Eyes: And Other Lessons from the Crematory
by: Caitlin Doughty
publisher: W. W. Norton & Company, published: 2014-09-15
ASIN: B00J8R3MYW
sales rank: 13314
Description

“Morbid and illuminating” (Entertainment Weekly)—a young mortician goes behind the scenes of her curious profession.


Most people want to avoid thinking about death, but Caitlin Doughty—a twenty-something with a degree in medieval history and a flair for the macabre—took a job at a crematory, turning morbid curiosity into her life’s work. Thrown into a profession of gallows humor and vivid characters (both living and very dead), Caitlin learned to navigate the secretive culture of those who care for the deceased.

Smoke Gets in Your Eyes tells an unusual coming-of-age story full of bizarre encounters and unforgettable scenes. Caring for dead bodies of every color, shape, and affliction, Caitlin soon becomes an intrepid explorer in the world of the dead. She describes how she swept ashes from the machines (and sometimes onto her clothes) and reveals the strange history of cremation and undertaking, marveling at bizarre and wonderful funeral practices from different cultures.


Her eye-opening, candid, and often hilarious story is like going on a journey with your bravest friend to the cemetery at midnight. She demystifies death, leading us behind the black curtain of her unique profession. And she answers questions you didn’t know you had: Can you catch a disease from a corpse? How many dead bodies can you fit in a Dodge van? What exactly does a flaming skull look like?


Honest and heartfelt, self-deprecating and ironic, Caitlin's engaging style makes this otherwise taboo topic both approachable and engrossing. Now a licensed mortician with an alternative funeral practice, Caitlin argues that our fear of dying warps our culture and society, and she calls for better ways of dealing with death (and our dead).


What-Alice-Forgot-Liane-Moriarty
What Alice Forgot
by: Liane Moriarty
publisher: Berkley Books, published: 2012-04-24
ASIN: 0425247449
sales rank: 771
price: $5.36 (new), $1.00 (used)
Description
What would happen if you were visited by your younger self, and got a chance for a do-over?

Alice Love is twenty-nine years old, madly in love with her husband, and pregnant with their first child. So imagine her surprise when, after a fall, she comes to on the floor of a gym (a gym! she HATES the gym!) and discovers that she's actually thirty-nine, has three children, and is in the midst of an acrimonious divorce.

A knock on the head has misplaced ten years of her life, and Alice isn't sure she likes who she's become. It turns out, though, that forgetting might be the most memorable thing that has ever happened to Alice.


Tile-Grout-Floor-Cleaning-Rooms
Tile and Grout Floor Cleaning - 4 Rooms
ASIN: B00WT88QSY
sales rank: 263
price: $98.99 (new)
Description
Hire a local flooring specialist, handpicked by Amazon, to clean your tile and grout floors.

Wild-Found-Pacific-Crest-Trail
Wild: From Lost to Found on the Pacific Crest Trail
by: Cheryl Strayed
publisher: Vintage Books, published: 2013-03-26
ASIN: 0307476073
sales rank: 1102
price: $1.98 (new), $0.55 (used)
Description

#1 NATIONAL BESTSELLER

At twenty-two, Cheryl Strayed thought she had lost everything. In the wake of her mother’s death, her family scattered and her own marriage was soon destroyed. Four years later, with nothing more to lose, she made the most impulsive decision of her life. With no experience or training, driven only by blind will, she would hike more than a thousand miles of the Pacific Crest Trail from the Mojave Desert through California and Oregon to Washington State—and she would do it alone. Told with suspense and style, sparkling with warmth and humor, Wild powerfully captures the terrors and pleasures of one young woman forging ahead against all odds on a journey that maddened, strengthened, and ultimately healed her.

NOW A MAJOR MOTION PICTURE


One of the Best Books of the Year: NPR, The Boston GlobeEntertainment Weekly, Vogue, St. Louis Dispatch 


Hunters-Specialties-Cr%C3%A8me-Makeup-Woodland
Hunters Specialties Crème Tube Makeup Kit (Woodland Camo)
publisher: Sports Service
ASIN: B0009TNSAG
price: $3.79 (new)
Description
Blend into your surroundings with this easy-to-use camo face paint. The kit includes three 1 oz. Tubes of Creme makeup: mud brown, flat black, and Leaf green, and is a great addition to your hunting gear.
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